Scrutiny
Here you'll find out about how we use resident-led scrutiny and reports from Scrutiny Committees
We work hard to give our customers the very best service, which leads to meeting our core principals of being Customer Driven, Enriching Partnerships, Healthy Homes, Thoughtful Enterprise and Sustainability by Design.
In order to achieve these goals we constantly ensure we come under robust scrutiny from our customers to ensure we are doing the very best we can.
Our framework for scrutiny
Homes in Sedgemoor is a member of Tpas – Tenant Engagement experts, who publish guidelines on how to carry out robust scrutiny.
There are three top elements of scrutiny that they’ve identified, which we work hard to commit to. These are:
Sound Principles
Robust Process
Good People
How our Scrutiny works
At Homes in Sedgemoor, we believe in customer-led scrutiny, whereby those who use our services can hold us to account.
As part of this, Scrutiny committee members can:
- Take an independent view of HIS’s performance.
- Utilise best practice from other organisations as part of the scrutiny review to ensure HIS delivers excellent sector-leading services.
- To make recommendations for improving performance and customer service.
See the full scope of what scrutiny means
Here we’ve explained exactly how our scrutiny process in put into practice
Below, you’ll find all our latest reports from Scrutiny committees: