We are pleased to announce that, effective from April 1, 2025, we will be changing our name from Homes in Sedgemoor to Homes in Somerset.
We’ve decided to change our name following the approval of the transfer of Somerset Council’s Development Team to our organisation. From April, this team will manage the current and future development programmes for new affordable homes across Somerset.
This change is in line with our Corporate Strategy aim of supporting our sole shareholder, Somerset Council, and better reflects the expanded geographical area across which Somerset Council operates.
We are delighted that Somerset Council has entrusted us with this, and while we will have a different name, we want to reassure you that we remain committed to providing you with the same, excellent services you have come to expect from us.
We are excited to continue to provide safe, affordable, healthy homes to our customers while developing new homes and communities.
You don’t need to do anything, but to help you understand this transition, we have prepared some Frequently Asked Questions.
If you have any further questions, please call our Customer Services Team on 0800 585 360.
We’ve decided to change our name following the approval of the transfer of Somerset Council’s Development Team to us, which will manage both the current and future development plans. This change is also in line with our Corporate Strategy, and better reflects the expanded geographical area where we provide homes, following the creation of the unitary authority last year.
While we will have a different name, we want to reassure you that we remain committed to providing you with the same, excellent services you have come to expect from us. We are excited to continue to provide safe, affordable, healthy homes to our customers, while developing new homes and communities.
Your landlord will remain Somerset Council, and we will continue to manage your property, but under the new name Homes in Somerset. You will still receive the same great services you have come to expect from us.
You should not notice any difference. The services you are receiving will continue in the same way, the ways you can communicate with us will also remain the same.
It continues – you remain a tenant of the council. Your home remains secure so long as you comply with the terms and conditions of your tenancy agreement. You will not be given a new tenancy agreement.
You will continue to pay your rent to Somerset Council. You can pay your rent in the same way as you currently do. If you pay by direct debit, it will continue and you do not need to make a change. If you would like to change the way you pay please contact customer services on 0800 585 360.
The Housing Officers you liaise with will remain the same. Please report issues via our telephone number on 0800 585 360.
Your log in details will not change for the customer portal and you will still be able to access it in the same way. You might notice that the URL has changed and well as the logo, but everything else will work the same. If you have any trouble using the customer portal, please contact Customer Services on 0800 585 360.
Our contact telephone number will remain the same, however our emails will change to @homesinsomerset, for example, you will notice emails from the Customer Services Team will change to customer.services@homesinsomerset.org. But don’t worry, emails to @homesinsedgemoor.org will still come through to us during the transition, so your email will not be lost.
All of our up-to-date contact details can be found on our website at https://www.homesinsedgemoor.org/contact-us.
Yes, the website URL will change from www.homesinsedgemoor.org to www.homesinsomerset.org. But don’t worry, we will have a redirect in place in case, so you should still be able to access everything in the same way.