Housing Team Leader – Community Enabler Pack
Welcome to Homes in Sedgemoor Dear Applicant, Thank you for your interest in working with us at Homes in Sedgemoor. The successful candidate will be joining an award-winning organisation committed to colleague engagement, where every colleague is valued and heard. We can offer you excellent professional development, training and support to enable you to achieve […]
Welcome to Homes in Sedgemoor
Dear Applicant,
Thank you for your interest in working with us at Homes in Sedgemoor.
The successful candidate will be joining an award-winning organisation committed to colleague engagement, where every colleague is valued and heard. We can offer you excellent professional development, training and support to enable you to achieve your full potential.
We are currently in the final stages of agreeing our new Corporate Strategy, so you would be joining us at a very exciting time.
If this role is for you and you are keen to join a small but passionate team of people working for our customers and a leading Arms Length Management Organisation (ALMO) then we look forward to hearing from you.
Within this pack are all the details about the role and the recruitment process and key dates. However, if you require any further information or would like to discuss the role, please contact us by emailing People@homesinsedgemoor.org.
We look forward to receiving your application.
With best wishes,
Julia Paling Head of People & Communications
Benefits of working with Homes in Sedgemoor
In addition to a competitive salary, there are a range of benefits to working with Homes in Sedgemoor, including:
We recognise the importance of balancing work and life commitments and our hybrid working policy allows you to adapt. In addition, time can be accrued via our flexi scheme.
We provide modern equipment whether working at home or in the office. We also offer a contribution towards the cost of a desk for home working.
We offer enhanced pay and conditions in all our family related policies.
We have a generous holiday allowance, which rises with service.
You’ll be auto-enrolled into the Local Government Pension Scheme (LGPS) where we will contribute 17.4% of your salary.
We provide a free employee assistance programme with access to welfare and lifestyle advice, including counselling. A number of colleagues are also Mental Health First Aiders.
We invest in the professional development of all colleagues and we are committed to helping you unlock your potential.
We celebrate successes linked to our values, including long service, a colleague recognition scheme and annual awards.
If your role requires a certain amount of travel, you will receive a car allowance or generous mileage rates.
You’ll have access to discounts for sports, leisure and entertainment activities.
Job description
What’s the role?
Housing Team Leader – Community Enabler (six-month fixed post)
£32,909 – £35,411 (pro-rata)
You will:
- Support delivery of the Corporate Strategy and Customer Influence and Engagement Strategy
- Develop innovative and sustainable ways to connect communities and customers of Homes in Sedgemoor, supporting them to develop and sustain community development activities, tailored to their needs and aspirations.
- Lead on Homes in Sedgemoor’s (HIS) partnership work with colleagues, bringing them together with community and strategic partners and stakeholders.
What will I have to do?
- As part of a wider leadership and multi-disciplinary housing management team, support customer focus and engagement activity across the organisation
- Lead your specialist team to drive forward a progressive strategy to connect communities and customers of Homes in Sedgemoor. Build their capacity to be self-sufficient in sustaining community development activities, tailored to their needs and aspirations
- Develop innovative ways to connect with customers and communities, maximising: digital and relational connections, levels of involvement, the range of customers working with us and their influence on the business
- Contribute to the development and review of strategic approaches
- Create new ways to connect underrepresented people and groups with their communities
- Develop and deliver meaningful and creative, initiatives that maximise community development in a defined geographical area
- Grow the capacity of customers and communities through partnerships working to increase self-sufficiency, autonomy, impact and contribution
- Identify and progress funding opportunities that support and enhance community development
- Develop effective and beneficial partnerships with customers and partner organisations
- Connect activity to the wider work of the organisation
- Promote the approaches and strategy to maximise reach and impact
- Contribute to the assessment, measurement and impact of Community Enabler activities
- Deliver Community Enabler activity
- Co-ordinate and deliver external customer events on behalf of the organisation
- Work as an effective member of the Community Enabler team, taking lead responsibility in defined areas of work across Sedgemoor neighbourhoods
- Identify and secure external funding to support and promote community development across the district
- Support and administer “start-up” grants and yearly funding to tenant and resident groups in the district
- Support and contribute to the development of policies for all aspects of work carried out in relation to the Team’s activities that comply with legislation, good practice and regulatory requirements, and ensure that procedures and systems are in place to support these
- Lead responsibility for supporting STAC (Sedgemoor Tenants Assurance Committee)
- Be an active member of the Homes in Sedgemoor Leadership team
- Take responsibility for recruiting and managing your team, including their well-being and performance
- Ensure information is communicated to individuals and the team, and the business in general, in a timely and accurate manner
- Take responsibility for identifying training needs for involved customers and colleagues, updating knowledge of changes in legislation, best practices and other developments
What do I need to be successful?
- To work closely with wider organisational multi-disciplinary teams to promote customer focus and engagement
- The ability to deliver innovative and tailored approaches to connect customers and communities, and influence services
- Highly developed organisational skills
- Good analytical skills, with the ability to produce statistical data and management information that supports performance evidence
- A track record of creating connections that have increased the engagement of under-represented groups or individuals
- Working knowledge of customer-led service scrutiny
- Strong experience in working with customers to build their capacity and autonomy
- Work, or volunteer experience in social housing and/or community development and/or project development and management
- Good presentation development and delivery skills
How will I evidence my success?
- Display and demonstrate behaviours that reflect our Values and put Customers First
- Successfully meet agreed with key performance indicators
- Develop positive and productive working relationships both internally and externally with relevant colleagues and other stakeholders
- Build a culture where customers are engaged and motivated to shape service development and improvement
- Build a positive external brand through strong
- Demonstrate an understanding of the social housing business and the context in which we operate
- Be aware of budgets for this function and assist in the delivery of services while obtaining value for money
- Take a proactive approach in team meetings, at 121’s etc
- Deliver the Customer Influence and Engagement Strategy in consultation with my manager
About Homes in Sedgemoor
We are an ALMO responsible for delivering housing management, maintenance and community services to more than 4,200 tenancies and leaseholders on behalf of Somerset Council.
We commenced operations on April 1, 2007, and agreed on a new 30-year Management Agreement with the council this year. This sets out the condition, obligations, and service requirements with which we are required to comply.
Our current strategy
Our strategic objective is to be the best managing agent in England by 2023.
To achieve this, there are three core pillars: great services to our customers, good quality, safe homes and building a stronger business. Each pillar is delivered through a small number of core objectives and associated delivery plans and our success will be measured and reported through Strategic Performance Indicators.
Our behaviours to achieve success will be underpinned by three new company values:
- FWe are Focused
- IWe are Innovative
- TWe are a Trusted partner
Recruitment timetable
| Activity | Key dates |
| Recruitment pack and online adverts go live | July 26 2023 |
| Closing date | August 7 2023 |
| Target start date (dependent on pre-recruitment checks) | September 2023 |
How to Apply
To apply, you should submit:
- An up-to-date CV which shows your full career history – we recommend that this is no longer than three pages
- A completed Application form (available on our website)
- A completed Applicant Information form (available on our website)
- Full contact details for two referees (including your current/most recent employer). Please note, we will not take up references without your prior permission
Please indicate within your supporting statement if you are unable to make the interview date.
Please email your application, preferably in MS Word format, to People@homesinsedgemoor.org.
The closing date for applications is 7 August 2023.
Your application will be acknowledged and treated with strictest confidence.