Homes in Sedgemoor
My Account

We are aware customers are experiencing delays in payments posting to their rent accounts since the payment system changed last week.

Homes in Sedgemoor is working hard with Somerset Council to resolve this issue but please be assured your payments are perfectly safe and will be allocated to accounts as soon as possible.

Tenant Satisfaction Measures – June 2024

We hold ourselves accountable by setting benchmarks and making sure we strive to meet our targets

We produce monthly Tenant Satisfaction Measures (TSMs) performance reports which show how we’re performing.

We measure ourselves against the (TSMs), which are set by the Regulator of Social Housing, as a system for assessing how well social housing landlords, including ALMOs like us, in England are doing at providing good quality homes and services.

This data helps us to identify our areas of strength and weakness. It enables us to identify areas of service that need improvement and ensures we can allocate resources accordingly.

Tenant Satisfaction Measures (TSMs) – June 2024

87%

Satisfied with the service provided by Homes in Sedgemoor as a landlord

Target 84%

77%

The satisfaction that the landlord listens to tenant views and acts upon them

Target 73%

78%

Satisfaction that the landlord makes a positive contribution to neighbourhoods

Target 74%

85%

Satisfaction that the landlord keeps tenants informed about things that matter to them

Target 80%

Corporate Strategy image of a cartoon person on paper

88%

Agreement that the landlord treats tenants fairly and with respect

Target 85%

7.06

Complaints relative to the size of the landlord

Target 8.25

Housing Ombudsman Logo

100%

Complaints responded to within Complaint Handling Code timescales

Target 96%

Housing Ombudsman Logo

31%

Satisfied with our approach to how we handling complaints

Target 65%

6.93

Antisocial behaviour cases relative to the size of the landlord

Target 6.25

61%

Satisfaction with the landlord’s approach to handling antisocial behaviour

Target 64%

84%

Satisfaction that the home is well-maintained

Target 80%

75%

Satisfied with how we keep communal areas clean and well-maintained

Target 75%

85%

Satisfaction with repairs

Target 81%

88%

Satisfaction with time taken to complete most recent repair

Target 76%

84.6%

Of repairs that are completed within the target timescale

Target 95%

0.43%

Of homes that do not meet the Decent Homes Standard
Target 0%

86%

Satisfaction that the home is safe

Target 88%

Housing Ombudsman Logo

99.53%

Gas safety checks
Target 100%

100%

Fire safety checks

Target 100%

100%

Asbestos safety checks

Target 100%

45%

Water safety checks

Target 100%

Housing Ombudsman Logo

100%

Of lift safety checks completed

Target 100%