Tenant Satisfaction Measures – Year End 2023/2024 Results
We hold ourselves accountable by setting benchmarks and making sure we strive to meet our targets
We produce monthly Tenant Satisfaction Measures (TSMs) performance reports which show how we’re performing.
We measure ourselves against the (TSMs), which are set by the Regulator of Social Housing, as a system for assessing how well social housing landlords, including ALMOs like us, in England are doing at providing good quality homes and services.
This data helps us to identify our areas of strength and weakness. It enables us to identify areas of service that need improvement and ensures we can allocate resources accordingly.
Tenant Satisfaction Measures (TSMs) – Year End 2023/2024 Results
81.6%
Satisfied with the service provided by Homes in Sedgemoor as a landlord
Target 84%
73.8%
The satisfaction that the landlord listens to tenant views and acts upon them
Target 73%
78.5%
Satisfaction that the landlord makes a positive contribution to neighbourhoods
Target 60%
85.2%
Satisfaction that the landlord keeps tenants informed about things that matter to them
Target 70%
86.8%
Agreement that the landlord treats tenants fairly and with respect
Target 75%
36.6
Complaints relative to the size of the landlord
Target 28.0
96.6%
Complaints responded to within Complaint Handling Code timescales
Target 95%
40.2%
Satisfied with our approach to how we handling complaints
Target 75%
28.2
Antisocial behaviour cases relative to the size of the landlord
Target 23.0
71%
Satisfaction with the landlord’s approach to handling antisocial behaviour
Target 60%
83.6%
Satisfaction that the home is well-maintained
Target 70%
73.8%
Satisfied with how we keep communal areas clean and well-maintained
Target 75%
82.9%
Satisfaction with repairs
Target 81%
83.7%
Satisfaction with time taken to complete most recent repair
Target 75%
92%
Of repairs that are completed within the target timescale
Target 95%
0.43%
Of homes that do not meet the Decent Homes Standard
Target 0%
87%
Satisfaction that the home is safe
Target 88%
99.8%
Gas safety checks
Target 100%
100%
Fire safety checks
Target 100%
100%
Asbestos safety checks
Target 100%
100%
Water safety checks
Target 100%
100%
Of lift safety checks completed
Target 100%