Homes in Sedgemoor
My Account

We are aware customers are experiencing delays in payments posting to their rent accounts since the payment system changed last week.

Homes in Sedgemoor is working hard with Somerset Council to resolve this issue but please be assured your payments are perfectly safe and will be allocated to accounts as soon as possible.

Accessibility Statement

Find below the accessibility statement for the Homes in Sedgemoor.

This accessibility statement applies to the website www.homesinsedgemoor.org.

This website is hosted and managed for and by Homes in Sedgemoor. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability or other circumstances which impact your use of websites.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents pre-dating 2018 are not fully accessible to screen reader software.

Feedback and contact information

If you need information on this website in a different format such as an accessible PDF, large print, easy read, audio recording or braille, you can:

Homes in Sedgemoor
Bridgwater House
King Square
Bridgwater
Somerset
TA6 3AR

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please email customer.services@homesinsedgemoor.org.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

There are a number of ways for you to contact us if you would like to speak with our Customer Services Team.

Technical information about this website’s accessibility

Homes in Sedgemoor is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Disproportionate burden

Interactive tools and transactions

Some features of our website are built and hosted through third party software. In some cases, they are ‘skinned’ or styled to look like our website.

We have assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We will make every reasonable effort to address accessibility issues in conjunction with our software suppliers, but any major changes may be a disproportionate burden within the definition of the accessibility regulations.

Third party tools featured on the Homes in Sedgemoor website include:

  • Adelante Smartpay – a payments engine
  • Texthelp Browsealoud – an accessibility tool
  • Capita Open Access – a customer portal
  • Google map – to show available garages

Content that is not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Please see the accompanying Accessible documents at Homes in Sedgemoor for further details.

What we are doing to improve accessibility

We are continually promoting awareness of WCAG accessibility guidelines within Homes in Sedgemoor and will endeavor to ensure that all content published henceforth meets accessibility requirements.

We will continue to assess externally sourced tools and improve upon internally developed systems to ensure that they meet accessibility requirements.

We will continue to assess the viability of addressing issues identified in the Disproportionate Burden section of this page.

Preparation of this accessibility statement

This statement was prepared during August 2020. It was last reviewed on March 24th,2023.

We endeavor to make sure all our content is tested, but we do prioritise content that is statutory and/or receives high volumes of traffic.