Housing Team Leader – Recruitment Pack

Welcome to Homes in Sedgemoor

Dear Applicant,

Thank you for your interest in working with us at Homes in Sedgemoor.

The successful candidate will be joining an award-winning organisation committed to colleague engagement, where every colleague is valued and heard. We can offer you excellent professional development, training and support to enable you to achieve your full potential.

We are currently in the final stages of agreeing our new Corporate Strategy, so you would be joining us at a very exciting time.

If this role is for you and you are keen to join a small but passionate team of people working for our customers and a leading Arms Length Management Organisation (ALMO) then we look forward to hearing from you.

Within this pack are all the details about the role and the recruitment process and key dates. However, if you require any further information or would like to discuss the role, please contact us by emailing People@homesinsedgemoor.org.

We look forward to receiving your application.

With best wishes,

Julia Paling Head of People & Communications

Benefits of working with Homes in Sedgemoor

In addition to a competitive salary, there are a range of benefits to working with Homes in Sedgemoor, including:

We recognise the importance of balancing work and life commitments and our hybrid working policy allows you to adapt. In addition, time can be accrued via our flexi scheme.

We provide modern equipment whether working at home or in the office. We also offer a contribution towards the cost of a desk for home working.

We offer enhanced pay and conditions in all our family related policies.

We have a generous holiday allowance, which rises with service.

You’ll be auto-enrolled into the Local Government Pension Scheme (LGPS) where we will contribute 17.4% of your salary.

We provide a free employee assistance programme with access to welfare and lifestyle advice, including counselling. A number of colleagues are also Mental Health First Aiders.

We invest in the professional development of all colleagues and we are committed to helping you unlock your potential.

We celebrate successes linked to our values, including long service, a colleague recognition scheme and annual awards.

If your role requires a certain amount of travel, you will receive a car allowance or generous mileage rates.

You’ll have access to discounts for sports, leisure and entertainment activities.

Job description

What’s the role?

Housing Team Leader (ASB Speclialist)

£32,909 – £35,411

Generous mileage allowance

You will:

• Manage an allocated workload across Sedgemoor and deliver a range of proactive services that respond to the needs and aspirations of our customers.
• Report to the Housing Manager and work with other Team Leaders to deliver services for your specialist area of responsibility including anti-social behaviour, letting empty homes, income management and customer engagement and involvement.
• Be the team leader who specialises in Anti-social behaviour and act as the case advisor for all Housing officers and the wider organisation.
• Work with team members and other teams to deliver a customer-focused service which minimises void loss and maximises income. 
• Be flexible in your ability to work from home, or the office and to carry out home visits in line with Homes in Sedgemoor (HiS) policy, legislation, and current risk assessments.

What will I have to do?

You will:

• Lead your team and manage the coordination and delivery of effective estate and tenancy management, identifying and resolving any problems likely to interfere with the ability of customers to enjoy their homes and surrounding environment.
• Ensure homes are allocated and tenancies managed within your designated neighbourhood, ensuring all tenancy and leasehold matters and estate management are compliant with legislation and regulation and Homes in Sedgemoor’s (HIS) policies and standard operating procedures.
• Support recruitment and manage your team
• Operate the Performance Management Framework and ensure that all staff are committed to delivering services that meet performance targets. Carry out and record regular 121s and Performance Development Reviews and hold regular team meetings.
• Take responsibility for identifying training needs, updating knowledge of changes in legislation, best practices, and other developments
• Take effective action that addresses performance or service quality failures adhering to Homes in Sedgemoor’s service standards
• Be responsible for the welfare of your team, including the management of sickness absence
• Work in partnership with a range of colleagues and stakeholders, e.g., internal departments, Somerset Council (SC), social services, Police, Councillors, and other housing organisations to maximise service quality, support communities, and put customers first.
• Work collaboratively with all other staff teams across the business supporting them in their work and providing cover and guidance, as necessary
• Ensure information is communicated to individuals and the team, and the business in general, in a timely and accurate manner.
• Promote the actions and outcomes of the team and wider working partnerships
• Ensure safe working practices and adequate systems are in place.
• Identify, control, and manage risks associated with a service area
• Produce and report accurate performance data enabling your service to be managed.
• Take effective and proactive action to manage your designated neighbourhoods and support your colleagues to deliver the same.

What do I need to be successful?

• Deliver high standards of customer service and performance in a housing, neighbourhood management or customer-service-related field.
• Experience of working with ASB and Safeguarding practises.
• Be able to demonstrate a sound knowledge of housing management, housing law and best practice relating to neighbourhood and tenancy management, or a similar framework.
• Have the skills and knowledge to manage a caseload of work that responds to the needs and aspirations of customers.
• Can apply your skills to motivate, support, influence and organise work to deliver high-quality services.
• Adhere to information security including General Data Protection Regulations (GDPR)
• Have well-developed communication and interpersonal skills
• Demonstrate effective problem-solving skills
• Have good knowledge of housing management and reporting systems, or similar, and an ability to analyse and interpret information to support service delivery.
• Ability to produce reports and other written work in accordance with HIS corporate communications guidelines, at the agreed standard and on time. Agreed standards may include:
• Good knowledge of Microsoft Office, including spreadsheets and emails.
• GCSE level A-C in English and Maths, or equivalent
• You may have a university degree or appropriate housing qualification
• You may be a Member of the Chartered Institute of Housing

How will I evidence my success?

You will:

• Display and demonstrate behaviours that reflect our Values and put Customers First.
• Performance-manage and develop your team and ensure they evidence behaviour that reflects our values and put Customers First.
• Successfully meet agreed-on key performance indicators.
• Develop positive and productive working relationships both internally and externally with relevant colleagues and other stakeholders.
• Successfully meet the KPIs (Key Performance Indicators) and objectives agreed upon for you and your team; Meet or exceed targets regarding all aspects of neighbourhood management performance including letting new homes, management of anti-social behaviour and delivering estate-based services.
• Work with partners, customers, and other stakeholders to develop tenancy management services and leasehold services which achieve the most positive outcomes possible.
• Support Community Enablers to deliver neighbourhood and community events which focus on customer needs, expectations, and aspirations.
• Monitor service delivery to ensure contracted neighbourhood services meet customer needs.
• Be familiar with budgets for each service area and assist in the delivery of services always ensuring value for money.
• Support the production of reports, policies, procedures, and other appropriate documents that ensures the effective delivery of services
• Take a proactive approach in team meetings, at 121’s and appraisals.
• Identify, support, and report the management of risk and health and safety associated with your service area.

About Homes in Sedgemoor

We are an ALMO responsible for delivering housing management, maintenance and community services to more than 4,200 tenancies and leaseholders on behalf of Somerset Council.

We commenced operations on April 1, 2007, and agreed on a new 30-year Management Agreement with the council this year. This sets out the condition, obligations, and service requirements with which we are required to comply.

Our current strategy

Our strategic objective is to be the best managing agent in England by 2023.

To achieve this, there are three core pillars: great services to our customers, good quality, safe homes and building a stronger business. Each pillar is delivered through a small number of core objectives and associated delivery plans and our success will be measured and reported through Strategic Performance Indicators.

Our behaviours to achieve success will be underpinned by three new company values:

1. F – We are Focused
2. I – We are Innovative
3. T – We are a Trusted partner

Recruitment timetable

Activity	Key dates
Recruitment pack and online adverts go live	June 21 2023
Closing date	July 7 2023 (Midday)
Interview date/s	July 13 2023
Target start date (dependent on pre-recruitment checks)	August 2023

How to Apply

To apply, you should submit:

• An up-to-date CV which shows your full career history – we recommend that this is no longer than three pages
• A completed Application form (available on our website)
• A completed Applicant Information form (available on our website)
• Full contact details for two referees (including your current/most recent employer). Please note, we will not take up references without your prior permission

Please indicate within your supporting statement if you are unable to make the interview date.

Please send your application, preferably in MS Word format, by email to People@homesinsedgemoor.org.

The closing date for applications is 7 July 2023.

Your application will be acknowledged and treated with strictest confidence.