Celebrating Excellent Performance!

The Homes in Sedgemoor Board and Executive Team was excited to receive a presentation from Monitoring, Evaluation, and Learning (MEL) colleagues, to highlight another fantastic year for our performance.

Chief Executive, Peter said: “On behalf of ET I wanted to say a huge thank you again to everyone for the immense effort everyone made last year to ensure that we performed well in the inaugural year of the national Tenant Satisfaction Measures (TSMs).

“Whilst we thought that we had scored highly, we have now received national comparisons and I am immensely proud to say that in all except one measure, we are in the upper quartile for England for 11 TSMs.

“Furthermore, of the six most important measures, our performance has improved. This is brilliant news for Homes in Sedgemoor and whilst it is not a total surprise, it is very assuring to hear it.

“In our last Corporate Strategy, we set out to the best – these results certainly confirm that we are in the running, and we were enormously proud to share them with Somerset Council at our Board meeting in July. 

“Thank you for your incredible hard work each and every day and look out for a session with our external survey company who will take you through the results in more detail.”

MEL helps us to monitor our projects and see how it is being received in real time compared to our expectations, understand a project impacts and values, and to learn from the information we have gathered so we can improve what we are doing.

At Homes in Sedgemoor understanding the impact of our efforts and learning from the key issues helps us to improve our services in a way which is beneficial to our customers, colleagues, and partners.

The news of another year of exceptional performance was received by our Board Members and Executive Team.

News that just over half of our customer are very satisfied overall with the services we provide and for all but one measure, we scored above the upper quartile figure in the June 2024 House mark Benchmarking data was well received by our Board.

Other notable moments from the meeting with MEL were:

• Over eight in ten customers are satisfied (84%) their home is well maintained, above the House mark benchmark for the upper quartile and 57% of the responses were very satisfied.

• Sixty-five percent of tenants had a repair conducted in the 12 months prior to completing the survey. This high proportion emphasises that this is a critical service/customer interface. Among those who have had a repair in this period, six in ten (61%) are very satisfied with the service they received.

• When asked about the quality of their home 86% tenants expressed their satisfaction and 56% of those asked were very satisfied with the overall quality of their homes.

• Other Key Performance Indicators which exceeded their expectations was our time taken to complete a repair, maintaining homes, listening to customers, keep customers informed, contributing to the neighbourhood and our approach to anti-social behaviour were notably higher than the upper quartile score.

Firstly, we would like to thank our customers for your continued support and trust that we can provide you with affordable and safe homes in your communities.

We would also like to thank our partners for helping us to continue to ensure our customers homes are safe and well maintained.

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