Demonstrating the positive impact of targeted support

A case involving a young couple whose daughter was removed from their care was brought to the attention of housing and tenancy officers Gary and Nicola.

The couple’s daughter had been removed due to the unsatisfactory condition of their property, stemming from poor maintenance and hygiene, which had led social services to step in.

Gary intervened by engaging a contractor to clear the rubbish from the property, with costs to be recharged to the tenants. Nicola, Tenant Support Officer, then worked closely with the couple to teach them essential skills in cleaning and maintaining their home. This included hands-on demonstrations and guidance to foster sustainable habits.

The property also required several critical repairs that were successfully addressed:

– A leaking bath that was not draining properly was fixed.

– A hole in the kitchen ceiling, caused by a leak, was repaired.

– Broken light sockets were replaced.

All repairs were completed satisfactorily, ensuring the safety and functionality of the home.

Nicola then referred the couple to the village agent for funding assistance, which resulted in new carpets being laid throughout the property. This not only improved the living conditions but also contributed to a more welcoming environment for the couple and their daughter.

Significantly, the couple’s daughter has been returned to their care, and they are currently thriving. Social services are now considering closing the case due to the couple’s demonstrated progress and improved living situation.

This case illustrates the positive impact of targeted support and intervention in improving family circumstances. By addressing both immediate environmental issues and providing ongoing education and support, we were able to facilitate a successful reunification of the family, contributing to their overall well-being.