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30 Jan 2025
Image of a keyboard with the word 'Update' highlighted.Switching over to digital systems
Our Compliance Team is ahead of the curve when it comes to the analogue to digital switchover
ILS team smashing targets
Homes in Sedgemoor’s Independent Living Service team (ILS) is celebrating after smashing its target for customer satisfaction.
HiS sets benchmark targets each year, and the ILS team had a target of 85% for customer satisfaction.
Customers who said they were “satisfied” or “very satisfied” came in at 87.9% with comments including how much they appreciate the peace of mind staff give them.
Denise Reeves, ILS Housing Manager said of the team: “You are delivering vital, life-enhancing and sometimes life-saving support help and support to many of our most vulnerable residents, and in spite of everything you kept on doing it, to a very, very high standard.”