Positive reaction to new repairs reporting system

Our new online system for reporting repairs has been receiving positive feedback from customers just weeks after its launch.

The VerseOne reporting system allows customers ease of reporting repairs, while choosing the times that are convenient to them, and also gives the option to track their repair.

Through the VerseOne system, customers can book an appointment, then track an engineer and chat with them on the day of their appointment via LOCALZ.

The new system enables customers to:

• Book a repair at a time that suits them
• Request a repair via the tenant portal and have full visibility of its progress.
• Advise us of other issues, such as damp and mould problems

Here are just a few of the positive reactions we’ve received so far:

“I found it really easy to use and from now on that’s the way I will report repairs, it only took a few minutes to compete the booking.”

“Easy to use and much quicker – I will be reporting repairs this way moving forward.”

“I saw it on the website, found it really easy to use and booked the appointment at the same time, will use this moving forward.”