Homes in Sedgemoor is proud to announce a significant reduction in noise complaints, thanks to the efforts of our Housing Officers.
A customer recently reported loud shouting and talking from a flat within one of our blocks, along with household noise from the flat above that was disrupting their sleep and daily life. The customer used the Noise App to record these disturbances and reported them to us.
Our Housing Officer promptly contacted the reported household to discuss the noise complaints. Despite initial conversations, complaints and recordings of shouting. Consequently, we issued an Acceptable Behaviour Contract (ABC) to the household. This voluntary agreement requires the individual to adhere to specified terms and collaborate with support agencies.
Following the issuance of the ABC, there was a significant reduction in complaints about shouting and noise nuisance. However, complaints about general household noise persisted.
Upon visiting the property, the Housing Officer discovered the flat lacked carpeting, which likely contributed to the noise transmission. After some discussions between the officer and the customer, we decided to carpet the main living area to mitigate this issue.
Since carpeting the property and serving the ABC, the Housing Officer for the area has not received any further complaints of anti-social behaviour or noise nuisance.
Creating Healthy Homes for Our Customers
At Homes in Sedgemoor, we are committed to creating healthy and comfortable living environments for our customers. We listen to complaints and take prompt action to address them. In this case, our proactive approach not only resolved the noise issues but also improved the overall quality of life for the affected residents.
We understand the impact that anti-social behaviour can have on our customers and encourage anyone experiencing such issues to report them to us promptly for investigation. We remain dedicated to ensuring a peaceful and healthy living environment for all our customers.